Privacy Policy

Last updated: [7 november 2024]

This Privacy Policy informs you about how CHATEL TRANSFER collects, uses, protects, and shares personal data you provide when using the site https://www.chateltransfer.com (hereinafter referred to as the “Site”).

1.Data Controller

CHATEL TRANSFER, a limited liability company (SARL) with a capital of €103,000, registered at 8 Rue de la Gare, 52230 Thonnance-les-Moulins, and listed with the Trade and Companies Register of Chaumont under the number Chaumont B 877 492 546, represented by Mr. Jacobus LISPET, acts as the data controller for the collection and processing of personal data on the Site.

2.Data Collected

We collect various types of personal data based on your interactions with our Site and services, including:

  • Identification data: Name, surname, postal address, phone number, email address.
  • Connection data: IP address, browser type, operating system, pages visited.
  • Transaction data: Payment details when you make a reservation.
  • Location data: Only if you have explicitly authorized it for geolocation services.

We collect this data only with your consent or when necessary to provide our services.

3. Purpose of Data Processing

Personal data collected on the Site is used for the following purposes:

  • Reservation Management: Confirming, modifying, or canceling booked trips.
  • User Experience Enhancement: Personalizing content, analyzing browsing behavior, and improving interface design.
  • Customer Support: Responding to inquiries and providing assistance.
  • Marketing Communication: Sending promotional offers, only with your consent.
  • Legal Compliance: Meeting our legal and regulatory obligations.

4. Data Sharing

We are committed to not selling, trading, or renting your personal information to third parties. However, your data may be shared with the following recipients:

  • Service Providers: For data hosting, payment processing, and other technical services.
  • Public Authorities: In cases of legal obligations or requests from competent authorities.

5. Data Security

CHATEL TRANSFER takes all necessary steps to protect your personal data from unauthorized access, misuse, alteration, loss, or destruction. We apply high-security standards and restrict access to personal data to authorized personnel or partners who need it to process your data as outlined in this policy.

6. Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes described above and in compliance with applicable legal retention periods:

  • Reservation Data: Kept for three years after the last interaction.
  • Billing Data: Retained for 10 years to comply with tax and accounting obligations.
  • Marketing Data: Kept until consent is withdrawn or three years after the last interaction.

7. Your Rights

In accordance with current regulations, you have the following rights concerning your personal data:

  • Right of Access: To obtain information about the data we hold on you.
  • Right of Rectification: To request correction of inaccurate or incomplete data.
  • Right to Erasure: To request deletion of your personal data in certain cases.
  • Right to Object: To oppose data processing for marketing purposes.
  • Right to Data Portability: To request that your data be transmitted to a third party.
  • Right to Withdraw Consent: To withdraw your consent at any time for processing based on consent.

To exercise these rights, please contact us via email at info@chateltransfer.com or by post at our head office.

8. Cookies

The Site uses cookies to improve your browsing experience. Cookies are small files stored on your device when you visit the Site. You can configure your browser to refuse cookies or warn you before accepting cookies. Refusing certain cookies may restrict access to certain Site features.

9. Policy Modifications

We reserve the right to modify this Privacy Policy at any time to comply with regulatory changes or adapt our data processing practices. Any significant update will be communicated via email or a notification on the Site.

10. Contact

For any questions regarding this Privacy Policy or your personal data, you can reach us through:

  • Email: info@chateltransfer.com
  • Postal Address: CHATEL TRANSFER, 8 Rue de la Gare, 52230 Thonnance-les-Moulins, France
  • Phone: +33 7 87 04 21 45

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